Straight Answers

Everything you'd want to ask before you hire us.

Most people have been burned by a contractor, or know someone who has. So here are the answers in full — trust, respect for your home, real pricing, contracts, timelines and warranty — before you ever pick up the phone.

Trust & Track Record

Why should we trust Kleen with our home?

23+ years of building in Los Angeles, an A+ BBB accreditation, Houzz Top Contractor recognition, and a client services team that has won awards for one reason: we answer. We are fully licensed with the CSLB, bonded, and carry general liability and workers' compensation coverage — and we'll email you the certificates before you ever sign anything.

Can we speak to past clients and see finished work?

Yes, always. We'll connect you with homeowners whose projects match yours in size, style, and complexity — including at least one where something went wrong, so you can hear how we handled it. We'll also walk you through a completed home and an active jobsite in person.

What happens when something unexpected is found?

Older LA homes hide things: dry rot, failed framing, unpermitted work, ancient plumbing. When we find it, you get photos, a written explanation, options with real numbers, and time to decide. We never do hidden work and bill for it afterward.

Do you really guarantee on time and on budget?

We put it in writing. A fixed schedule and a fixed price, with defined milestones we own. If we miss a milestone that's on us, you don't pay for it. That guarantee is part of the contract, not a slogan.

Respect for You, Your Home & Your Neighbors

What does 'respect' actually look like day to day?

Crews arrive within a stated window and leave when they say. Floors, stairs, and finishes are protected before work begins. The site is broom-clean at the end of every day. No music that carries past your property, no smoking, no profanity, no wandering through rooms outside the scope of work.

We're living in the home during construction. Is that possible?

Often, yes. We build a phased plan with dust containment, sealed work zones, protected pathways, a working kitchen or bathroom whenever possible, and quiet hours that fit your family's schedule — including nap times and work-from-home calls.

How do you treat our neighbors?

We introduce ourselves before mobilizing, share a project timeline and a direct phone number, keep parking and deliveries organized, honor local noise ordinances, and clean the street — not just the site. HPOZ and hillside neighborhoods get extra care.

How will we be kept informed?

A dedicated project manager, a weekly written report with photos and next steps, a live schedule you can check any time, and one phone number that always picks up. You'll never have to chase us for an update.

Price, Contracts & Payment

How is pricing determined?

After pre-construction — architect coordination, real scope alignment, and actual subcontractor bids — you receive a line-item fixed price. Not a range, not a guess. You see labor, materials, allowances, contingency, and our fee clearly separated.

What does a project typically cost?

In Los Angeles, high-craft remodels generally start around $350–$550 per square foot, ground-up custom homes around $500–$900+, and architect-grade ADUs typically run $250K–$500K depending on size, site access, and finish level. Hillside lots, historic requirements, and structural work move those numbers. We'll give you an honest range on the first walkthrough.

How do change orders work?

Nothing changes without your written approval. Every change order shows the cost, the schedule impact, and the reason, in plain English, before work proceeds. Our target on a well-planned project is under 5% in owner-initiated changes.

What is the payment schedule?

Payments are tied to completed milestones — never to time passing. California law caps the deposit at $1,000 or 10% of the contract, whichever is less, and we follow it strictly. If a milestone isn't finished, it isn't invoiced.

Is the lowest bid ever the right choice?

Rarely. A low bid usually means missing scope, thin allowances, or change orders waiting to happen. We'll walk through any competing bid with you line by line and show you exactly where the differences are — even if you don't choose us.

Timeline, Permits & Warranty

How long will our project take?

Kitchens and baths typically run 8–16 weeks, whole-home remodels 6–12 months, ADUs 5–9 months, and ground-up custom homes 12–24 months. Permitting and historic review add time up front, and we schedule that honestly rather than promising a start date we can't hold.

Do you handle permits, HPOZ, and Mills Act requirements?

Yes. We coordinate with your architect, the city, preservation boards, and HPOZ review so you're not sitting in counter lines. Historic compliance, seismic retrofits, and code upgrades behind original walls are core work for us.

What warranty comes with the work?

A written workmanship warranty backed by a company that will still be here, plus full manufacturer warranties and a complete document handover — permits, plans, specs, and finish schedules — at closeout. When you call after move-in, we come back.

What if we're not sure you're the right builder?

Then say so. The first consultation exists so both of us can find out. If your project isn't a fit for us, we'll tell you honestly and point you toward someone better suited. There's no pressure and no cost to find out.

Still Wondering?

Ask us anything — we'll answer honestly.

No sales pressure, no vague numbers. Just a real conversation about your home and what it will take to build it properly.